Your Information

Privacy Policy

1. Who we are

The Corner House is the controller responsible for the personal information described in this notice.

Address: 2A Browns Lane, Loughborough, LE11 3HE
Email: admin@tchl.bar

2. Information we collect

Depending on how you interact with us, we may collect:

• your name, email address and telephone number;
• event date, type, timings, guest numbers and requirements;
• messages, correspondence and booking notes;
• payment status, transaction references and amounts paid;
• technical information needed to operate and secure the website; and
• information required to deal with an incident, complaint or legal obligation.

Stripe processes card payments. We do not receive or store your full card number or security code.

3. Why we use your information

We use personal information to:

• respond to enquiries and check availability;
• review, administer and fulfil venue bookings;
• send deposit requests, confirmations and essential event communications;
• process and record payments and refunds;
• manage safety, access, complaints and customer service;
• maintain business, tax and accounting records; and
• protect the website and prevent misuse or fraud.

4. Lawful bases

We generally process information because it is necessary to take steps at your request before entering into a contract, to perform a booking contract, to comply with legal obligations, or for our legitimate interests in operating and protecting the venue and responding to customers. Where consent is legally required, we will ask for it separately.

5. Who we share information with

We use trusted providers to operate the booking service. These may include:

• Supabase, for database and booking-system hosting;
• Stripe, for secure payment processing;
• Resend, for transactional booking emails;
• website hosting, IT and professional advisers; and
• public authorities or emergency services where legally required or necessary for safety.

We do not sell personal information.

6. International transfers

Some service providers may process information outside the United Kingdom. Where this occurs, we rely on appropriate legal safeguards required by UK data-protection law.

7. How long we keep information

We keep information only as long as reasonably necessary. As a general guide:

• unsuccessful or abandoned enquiries may be retained for up to 12 months;
• booking and payment records may be retained for up to 7 years for legal, accounting and dispute purposes; and
• incident or complaint information may be kept for as long as needed to manage the matter and any related legal obligations.

We may keep information for a different period where law, insurance or an active dispute requires it.

8. Cookies and website technology

The website may use strictly necessary browser storage or similar technology required to operate its booking and security features. If we introduce analytics, advertising or other non-essential cookies, we will provide appropriate information and request consent where required.

9. Your rights

Depending on the circumstances, you may have rights to:

• ask for access to your personal information;
• have inaccurate information corrected;
• ask for information to be deleted or restricted;
• object to certain uses of your information;
• receive certain information in a portable format; and
• withdraw consent where processing relies on consent.

These rights are subject to legal conditions and exemptions. Contact admin@tchl.bar to make a request.

10. Complaints

Please contact us first so we can try to resolve any concern. You also have the right to complain to the UK Information Commissioner's Office.

11. Changes to this notice

We may update this policy when our services or legal obligations change. The current version will remain available on this page.